Privacy Policy

Last updated: March 20, 2026

This Privacy Policy describes how espot.com.au (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from espot.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Contact details including your name, address, phone number, and email.
Order information including billing and shipping addresses, payment confirmation, email address, and phone number.
Account information including username, password, and security questions.
Customer support information including any communication you choose to send us.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device and browser information, network information, IP address, and your interactions with the Services.

Information We Obtain from Third Parties

We may obtain information from vendors and service providers, including:

Shopify for supporting our store.
Payment processors to collect payment information.
Advertising and analytics services to better understand user behavior.

How We Use Your Personal Information

Providing Products and Services: To process payments, fulfill orders, manage your account, shipping, and returns.
Marketing and Advertising: To send promotions via email, SMS, or postal mail, and show relevant advertisements.
Security and Fraud Prevention: To detect and prevent fraud or unauthorized activities.
Communicating with You and Service Improvement: To provide customer support and improve our services.

Cookies

We use cookies to power and improve our Site and Services. For specific information about Shopify-related cookies, see Shopify Cookies Policy.

How We Disclose Personal Information

We may share your personal information with:

Vendors and service providers (e.g., Shopify, payment processors, fulfillment partners).
Business and marketing partners.
Our affiliates or subsidiaries.
Authorities when required by law or for business transfers like mergers.

Categories of Information Disclosed

Category	Recipients
Identifiers (e.g., name, email, address)	Vendors, service providers, marketing partners
Commercial information (e.g., order history)	Vendors, service providers
Usage data (e.g., IP address, browsing data)	Analytics and marketing partners
Geolocation data	Analytics and marketing partners

User Generated Content

Any content you post publicly (such as product reviews) is accessible by others and outside of our control. Please use caution when sharing personal information publicly.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Review their policies separately before engaging.

Children's Data

We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us to request deletion.

Security and Retention of Your Information

We implement reasonable security measures but cannot guarantee absolute security. We retain personal information as necessary for purposes outlined, legal obligations, and dispute resolution.

Your Rights

Right to access, delete, or correct your personal information.
Right to restrict or object to certain processing.
Right to data portability and withdrawal of consent where applicable.
Right to manage communication preferences.

You may exercise your rights by contacting us using the details provided below.

Complaints

If you have complaints about our handling of your data, contact us. If unsatisfied, you may lodge complaints with your local data protection authority.

International Users

Your information may be processed outside of your country. If transferred from Europe, we rely on standard contractual clauses or equivalent mechanisms where necessary.